Shipping & Returns
Shipping Information
Please see individual product pages to know specific shipping times.
Bundles, clip ins, tape ins, ponytails and pre-made units have a processing time of 7-14 business days.
Custom wig orders require 3-5 weeks production plus shipping time.
All orders made during a sale (ex-black friday, semi-annual sales) shipped only (pick up is not an option). All orders will be shipped unless being held with a confirmed hair appointment.
Please be sure to check that the billing and shipping address match. Once payment has been submitted, address cannot be changed.
Credit cards are charged immediately upon completion of your placed order. E-checks are not accepted and will be refunded. All domestic orders are shipped USPS/fedex and tracking numbers will be provided. For your safety, signature is required upon delivery. Please use your tracking number to see when your package will be delivered. We are not responsible for delays in transit.
Business days are Monday through Friday. (excluding holidays)
We package each product by hand to ensure your order is correct, so we thank you in advance for your patience.
Returns and Exchange Policy
At Lushmanes, we strive to make every order match your specifications. Please note that Raw Virgin hair comes from various donors, therefore we cannot guarantee that slight variations will not be present in hair texture and color. All hair comes in a natural color and ranges from Dark Brown to Natural Black. Every order is thoroughly inspected prior to being shipped.
All hair extensions and wigs are FINAL SALE. Exchanges will be reviewed per case and only for unopened/unaltered hair extensions for store credit only valid within 5 days of receiving the product(s).
Open bundles and colored bundles will not be accepted for exchange under any circumstance.
Should a problem arise, we will try to solve the issue in accordance with the Terms and Conditions; however, absolutely no exchanges are possible after 30 days of purchase.
By agreeing to our terms and conditions you understand that there are NO REFUNDS or chargebacks allowed. You may email us at feyisa@gmail.com for further information.
Wigs
Please know that ALL pre-made wigs and lace wigs are made on a 22”/Average/Medium wig cap. Please refer to sizing chart to confirm that your unit will fit you. If you need a different size, you will need to specify this with your order. If there are no specifications, an average size unit will be shipped to you.